Speaking on the occasion, Mr. Sayantan Nandi, Sr. VP and Business Head – HCL Care, HCL Infosystems Ltd. said, “HCL Care has always been known for its customized service solutions through quality driven processes, superior infrastructure and technically skilled resources. With HCL Touch Centers, our aim is to bring a national, multi-channel 24-hour rapid response technical support service for consumers. Through these, we aspire to be the No. 1 Retail Service provider in India, addressing the growing demand for quality service for products across brands.” Recently Google announced its entry in Indian retail market,with the launch of India’s first Android store in New Delhi. With HCL Touch another major name has entered the retail market at grass root level providing services like warranty support services along with multiple brand out of warranty repairs. These stores will also offer extended warranty protection plans. Value added services like onsite service, pick and drop , data recovery, installation and set-up will also be provided. For now HCL plans to open 8 touch centres in Delhi and NCR region and gradually penetrate tier 1, tier 2 and tier 3 cities. You can avail services of these stores by direct walk in or by calling their service number 1860-180-3333 or by login in to their official website. With so many new players tapping the Indian market it will be a good thing if consumers also get to see big brand names providing after sales services. What remains to be seen is the quality of service offered and what it is going to cost. If the cost factor is reasonable this move could actually revolutionize service industry for electronic devices.
